Get help with the CookSage mobile app
We're here to help! If you're experiencing issues with the CookSage mobile app or have questions about its features, we offer several ways to get assistance:
The fastest way to get help is to use the built-in support features in the CookSage mobile app:
Using these in-app features ensures we receive all the technical details we need to help you faster, without requiring you to manually gather device and app information.
Email: support@seabytelabs.com
Our support team typically responds within 24-48 hours during business days.
When contacting us, please include:
If you're having trouble signing in or managing your account, please email us with your registered email address. We can help you reset your password or resolve account access issues.
For questions about creating, editing, or organizing recipes, our support team can provide guidance and troubleshooting assistance.
If your recipes aren't syncing properly or you're experiencing data loss, contact us immediately so we can investigate and help restore your content.
For billing questions, subscription management, or issues with premium features, please reach out to our support team with your account details.
We love hearing from our users! If you have ideas for new features or suggestions for improving CookSage, please send them to support@seabytelabs.com. Your feedback helps us make CookSage better for everyone.
Found a bug? Please let us know so we can fix it! Email us with a detailed description of the problem, including steps to reproduce it if possible. Screenshots are especially helpful.
For privacy-related questions or data deletion requests, please see our: